1. Introduction
Symphony of Colour Designer Jewellers Pty Ltd (Reg Nr: K2026311958) ("we", "us", "our") respects your right to privacy. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose personal information collected from users ("you", "User") of the https://www.symphonyoc.co.za website, as well as information collected via social media marketing and Meta Ads Lead Forms. This document is drafted in accordance with the South African Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to:
- Website Interactions: When you visit our site, fill out a contact form, or subscribe to a newsletter.
- Lead Generation Forms: When you submit your information via Meta (Facebook/Instagram) Instant Forms or other advertising platforms to request consultations, pricing, or product information.
The data we collect may include your name, email address, phone number, location, and specific preferences regarding bespoke jewellery designs, natural diamonds, or lab-grown diamonds.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies (including the Meta Pixel and Google Analytics) to enhance your browsing experience, analyze our website traffic, and understand where our audience comes from. These tools allow us to serve targeted advertisements, measure the effectiveness of our marketing campaigns, and build retargeting audiences. By continuing to use our website, you consent to our use of these tracking technologies. You may disable cookies through your browser settings, though some features of the site may not function properly.
4. How We Use Collected Information
Symphony of Colour Designer Jewellers collects and uses personal information for the following purposes:
- To Respond to Inquiries: We use your provided contact details (such as those submitted via a Meta Lead Form) to contact you regarding your interest in our bespoke jewellery services, to schedule appointments at our Centurion location and to provide accurate quotations.
- To Improve Customer Service: Information you provide helps us respond to your customer service requests and design needs more efficiently.
- To Send Periodic Emails or Messages: We may use your email address or phone number to send updates pertaining to your order, respond to inquiries, or deliver marketing communications (which you can opt out of at any time).
5. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our systems. High-value client profiles and design blueprints are kept strictly confidential.
6. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our trusted business partners and advertisers. We use third-party service providers (such as Meta and Google) to help us operate our business and administer activities on our behalf, such as serving advertisements and collecting analytics data.
7. Your Rights Under POPIA
Under the POPI Act, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction or deletion of your personal information.
- Object to the processing of your personal information.
- Withdraw your consent for marketing communications at any time.
8. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:
Symphony of Colour Designer Jewellers Pty Ltd
Centurion, Gauteng, South Africa
Email: amanda@symphonyoc.co.za